Shipping Policy

1) Order Processing
Please allow 4-5 days to process your order. Expect an email within 3 days to let you know your order is on the way!

2) Store Pickup
Orders can be picked up daily, from 9:30 am to 5:30 pm from our store at Shop 1933, 3rd Main, C Block, Sahakaranagar, Bangalore – 560092.

3) Flat Rate Shipping

Orders are generally shipped within 3 days using a domestic courier service, which can take between 2 – 7 days. Flat rate shipping fee of Rs 60 applies to orders shipping within India. We do not ship outside of India at this time.

4). Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: – Gift cards – Coffee that has been consumed

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) – Any item not in its original condition, is damaged or missing parts for reasons not due to our error – Any item that is returned more than 30 days after delivery 

5) Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. 

6) Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. 

7) Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

8) Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: BLACK BAZA COFFEE CO., Shop 1933, 3rd Main, C Block,, Sahakaranagar, 560092 Bangalore KA, India. 

9) Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

10) Shipping 

To return your product, you should mail your product to: BLACK BAZA COFFEE CO., Shop 1933, 3rd Main, C Block, Sahakaranagar, 560092 Bangalore KA, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.